Privacy Policy

Your Privacy is Our Priority

RETM Property Management Company (Commercial Register No. 4030478754) is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our property management platform and services. By using our services, you consent to the data practices described in this policy.

Last Updated: December 2024

Information We Collect

Personal Information You Provide

When you register and use our platform, we collect information you provide directly, including: your name, email address, phone number, physical address, property details, tenant information, payment information, identification documents, and any other information you choose to provide.

Automatic Information Collection

Information Collected Automatically: We automatically collect certain information when you use our services, including: IP address, browser type and version, device information, usage data, location data (with your consent), cookies and similar tracking technologies.

Property and Business Information

We collect and process information related to your properties and business operations, including: property addresses and descriptions, rental agreements and lease terms, tenant applications and information, financial transactions and payment records, maintenance requests and service records, insurance information, and legal documents.

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide, operate, and maintain our property management services and platform functionality.
  • Communication: To communicate with you about your account, properties, transactions, and provide customer support.
  • Analytics: To analyze usage patterns, improve our services, and develop new features and functionality.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities.
  • Marketing: To send you promotional materials and updates about our services (with your consent).

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform and providing services.
  • Legal Requirements: We may disclose information when required by law, court order, or governmental request.
  • Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.
  • With Your Consent: We may share information with your explicit consent for specific purposes.

Data Security

We implement industry-standard security measures to protect your information, including: encrypted data transmission (SSL/TLS), secure servers and databases, regular security audits and vulnerability assessments, access controls and authentication measures, employee training on data protection, and backup and disaster recovery procedures.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Property and transaction records may be retained for extended periods as required by law.

Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Correction: You can access and update your personal information through your account settings.
  • Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Deletion: You can request deletion of your personal information, subject to legal and business requirements.
  • Marketing Opt-out: You can unsubscribe from promotional communications at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. We may also notify you via email or through our platform.

Your continued use of our services after any modifications to this Privacy Policy constitutes your acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or our data practices, please contact us at:

admin@retmco.com or +966505605773

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: admin@retmco.com Phone: +966505605773 Address: RETM Property Management Company, Riyadh, Saudi Arabia